The “goods” mean any article of service purchased from the company. The “buyer” means the person, firm or company with whom the contract is made by the company for the sale of goods or service carried out thereof. The “contract” means these conditions of sale. The “company” will be known as Furniture Plus (Anglia) Ltd.
These conditions shall be deemed to be incorporated in all contracts of the company
The goods remain the property of the company until payment is made on all sums due (including interest and charges thereon) under all contracts between the buyer and the company before title has passed under the terms of clause (i) the following shall apply:
The company is hereby licensed to enter upon any premises in the ownership, possession and control of the buyer at any time in order to recover the company’s goods. The buyer will assist and allow the company to repossess the goods as aforesaid and for this purpose admit or procure the admission of the company or its employees and agent’s to the premises in which the goods are situated. The company will have the right to resell such good’s, such right being addition to any power of sale arising by operation of law or otherwise.
Colours and Finishes
Photographs displayed on our website, catalogues, display models or samples in our store are representative of the finished goods. Whilst every effort is made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade or grain variations, particularly with natural goods such as wood or leather.
Size & Description of Goods
All sizes quoted are approximate. Size and goods descriptions are given in good faith from our suppliers’ information.
Payment (via cleared funds)
50% of total price deposit with order.
40% of total price 15 working days before delivery.
10% of total price on the day of completion.
If the payment terms are not met the goods will not be sent to you. If you have not decided on the exact specification of the order prior to installation such as colour choice of upholstery, you must still comply with the payment terms agreed at the time of placing the order. Any sum remaining unpaid after the date it became due will attract interest at a rate of 3% above the base rate of National Westminster Bank plc.
All prices quoted are inclusive of VAT unless otherwise stated on all the companies Purchase Orders or Invoices.
Cancelling AFTER Placing Your Order.
Any termination made by the buyer within 5 working days will lose a minimum of 15% of the total invoice value and a further 5% of the total invoice value may be charged for any administration fees incurred. If termination is made after 5 days, the company reserves the right to charge a minimum of 50% against the total invoice value and a further 5% of the total invoice value may be charged for any administration fees incurred.
Goods In Stock; The customer may cancel prior to any delivery made. The company reserves the right to charge up to 100% of the total invoice value of goods that are in stock at time of cancellation.
Exceptions to this Policy
The cancellation and refund policy described above will stand unless ; we have not followed your detailed instructions clearly or the order has been delayed by more than 16 weeks after the lead time quoted to you at the point of order or the goods are found to be faulty.
Cancellation By “the Company”
We reserve the right not to accept your order if: We do not have the stock to fulfil your order, if we are unable to deliver the goods to your area, if an item was incorrectly priced or described at the time of sale, if your payment was not authorised or if you have not complied with our terms and conditions of sale. If an order is cancelled by the company, any payments made to us will be refunded back to the buyer within 5 days of cancellation.
Order Lead Times
When you place an order you will be given an estimated order time. On occasion order dates can vary and it is normally beyond our control. We will endeavour to advise you if your furniture will be longer than the estimated order time.
When your goods arrive at our store we will contact you to arrange a delivery date. Delivery will be arranged as per the option you choose at the time of order.
On receipt of your goods to our store we will inspect them for any defects/faults/missing parts to ensure you are receiving them in the intended satisfactory condition without damage/fault or missing parts. This is part of our customer care and on rare occasions this may result in a delay to your order being delivered while we await a replacement item or part to be sent.
On the delivery day a delivery team will place your furniture into the room of your choice. Your goods will be unwrapped (if applicable) and you will be asked to inspect the goods. You must inspect all goods on delivery and advise of any shortfalls or visible damage, we cannot accept any claim for damage where the goods are not fully inspected at the time of delivery. You are responsible for the goods as soon as they are delivered to the site and we advise you to check your household insurance to ensure that you are covered.
Please be aware that Health and Safety requires the delivery team to wear protective footwear at all times.
We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the goods can be delivered into your property and into your chosen location. It is essential therefore that you discuss any possible restrictions on access into your property, so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts, tight stairs and low ceilings etc. If windows and doors need to be removed in order for access to be gained it is your responsibility to arrange this at your own cost and risk. If we have not carried out measuring and estimating the company is not responsible should the goods you order not fit and in so are not obliged to take the goods back to the store.
As we are unable to store your goods for any length of time, we would prefer you to take your goods as soon as they are available. We can store your goods for up to 3 weeks free of charge, but payment must be made in full.
Disposal of Old Furniture
We can arrange to dispose of your old furniture, but this must be organised at the point of sale and a small charge will apply. However, if you dispose of your own furniture we ask that you do so after delivery has been made, as in the unlikely event of a delivery problem or a delay arising, we cannot guarantee a loan piece of furniture. We are not responsible for dismantling of furniture.
General Care of your Purchase
The goods supplied are to be used for the purpose and in the manner for which they which they were designed. Most manufacturers include care and maintenance advice with their goods which should be read and followed. No responsibility will be accepted for damage caused of any nature if the care and maintenance instructions have not been followed. It is recognised that part of general housekeeping, regular checks when cleaning your furniture will allow you to easily identify any faults that may arise.
Guarantee & Warranties
All installations supplied by the company are covered for a period of 12 months from the date of installation in respect of faulty workmanship. Hepplewhite fitted furniture is supplied with a 10yr manufacturers warranty against manufacturing defects (To activate the warranty you will need to register the warranty via their website). Your statutory rights are reserved.
All goods sold as floor models, clearance stock or sold as seen are covered as above but will exclude small marks or any defects as identified on your order. Any warranties available after 12 months will strictly be subject to the manufacturers conditions. The buyer must supply the company with the original invoice which is proof of purchase.
Damage & Defects
All claims must be made in writing no later than 3 working days after the delivery of goods. Please contact the company in the first instance.
Where goods are identified as being faulty the company shall endeavour, where possible, to make a satisfactory repair. If a repair is not possible, a replacement will be offered. Only where a replacement or suitable alternative cannot be offered will a full refund be made.
We agree to supply and fit the goods at the site, unless it is stated otherwise overleaf.
We will try to fulfil our obligations under this contract within a reasonable time. However, any fitting or completion date we give is a guide only and is based upon information given by you and other
Information known to us at the time. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control, in those cases we will complete the work as soon as reasonably possible.
If we have agreed with you to arrange for the goods to be fitted, the following applies:
To make sure that the fitter has access to the site at reasonable times (between 8.30am and 6.30pm on weekdays) or otherwise as agreed by you and us;
to make sure that any re-routing or installation of plumbing (including water, radiators, drainage, gas, sewage and the like), or electrics, removal of existing furniture and carpets have been carried out to a good workman-like standard prior to the fitting date. We cannot be held liable for damage to cables or pipes that are not visible or known at time of installation.
To make sure that the fitter can use the mains electricity supply from a standard 13A 240V socket free of charge, and that the supply is installed to the usual standards in force at the time;
that you will not make any material alterations in the rooms to be fitted, and that in particular you have not installed, relocated or removed any fixed items that you have not told us about before we entered into the contract; that you have permission to use any plans or drawings you supply to us;
To provide reasonable access to the room to be fitted (ladder access is not acceptable) to clear the room to provide sufficient working space for the fitter, and co-operate in reducing health and safety risks to an acceptable level.
If you wish to cancel or postpone your fitting date within 21 working days of the due date we will incur costs and cancellation or postponement may be subject to a £150 charge.
You confirm that you have told us of any particular features which you know about the site or its construction which may make the installation more difficult than we might reasonably expect. In particular, you acknowledge that you have checked the walls are sound.
You are advised not to decorate rooms (except the space where front frame furniture is to be installed) prior to installation in order to avoid minor incidental damage caused during installation.
Unless we have specifically mentioned otherwise, VAT has been included in all our fees and charges at the applicable rate.